Frequently Asked Questions
Everything you need to know about your Shona Joy experience.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to track your parcel's journey.
What is your return policy?
We accept returns on full-priced items within 14 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached.
Do you ship internationally?
Yes, Shona Joy ships worldwide. Standard and express shipping options are available at checkout, with delivery times varying by location.
How do I determine my size?
We provide a comprehensive size guide on each product page. If you are between sizes or need specific garment measurements, our customer care team is happy to assist.
Can I make changes to my order after it has been placed?
As we aim to process orders as quickly as possible, we are generally unable to make changes or cancellations once an order is confirmed.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' services depending on your region.